If your order is stock and we process the charges to your credit card, it will ship within one business day from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within two business days of your order, feel free to follow up with us at robert@Northwoodsgrills.com

Free Shipping only applies to the lower 48 states. Northwoods Grills ships to Hawaii, Alaska, and the rest of North America for a little bit more. Please call or email for a shipping quote (701)729-1991 or Robert@northwoodsgrills.com

Any duty and or taxes incurred are the sole responsibility of the cus

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates and buy one, get one free offers are not eligible
The item must be in stock on the competitors website
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer of the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

As for personal information, we will not sell any information you confide in us to any other company. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that.